Frequently Asked Questions
Below is our FAQ where you’ll find some of our most frequently asked questions, along with helpful answers. We’ve separated them into categories to hopefully make everything as simple as possible. If your question remains unanswered, please feel free to contact us. We’d love to hear from you and help however we can.
Frequently Asked Questions
Wedding Photography
Questions about our products and services relating to wedding photography.
How much does your wedding photography cost?
You can view our full wedding photography pricing right here on our website. We’re very proud to be upfront and honest about how much we charge, with no hidden costs. We have a few different options to pick from, depending on how much coverage you want on your day.
How do I book you for my wedding?
It’s really simple. All you need to do is contact us with your wedding date and venue(s) and we’ll check our diary and get back to you. We recommend sending us a message or e-mail for the quickest reply, whenever possible. Check our wedding booking information for more details.
Can I see some samples of your work?
Absolutely. We have a sample gallery available which showcases some examples of our work. If you’d like to see some full weddings we have produced, simply contact us. We’ll be happy to share some work with you.
What’s your photography style?
We produce wedding photography that’s very natural, timeless, relaxed and authentic. We like to keep things very easy-going and we’ll document your day with as little fuss as possible. We’ll take all the shots you’d expect from a wedding, but we’ll get them done promptly, with a friendly and relaxed approach. This applies to all the photography work that we do. We recommend reading more about wedding photography for more information.
Who will be taking my photographs?
All of our wedding photography bookings are handled by our photographer and co-owner Adam, as standard. He’s a friendly, relaxed and helpful chap who knows weddings inside and out. Find out more about us.
Can I add on extra coverage?
We have a basic 3-hour package that everyone is booked on, as standard. It’s then up to you if you’d like to upgrade this in any way. All of our wedding photography pricing is available in full on our website, so you can see exactly how much it costs. You don’t need to confirm the amount of coverage you want for your wedding until approximately one month before your big day. We’ll discuss plans with you around this time and confirm if you want to add on anything extra.
How much deposit do you require / when is my final balance due?
To book us as your wedding photographer we require a £100 non-refundable booking fee. This is paid at the time of booking to secure your date in our diary. The rest of your balance is due approximately one month before your wedding day. We normally arrange a meeting to discuss plans around one month before your wedding and we’ll take care of the final balance at this meeting. Take a look at our wedding photography booking details for more in-depth information.
I don’t know how much wedding photography coverage I want?
That’s not a problem. We book all customers on our ‘basic’ package as standard and it’s up to you if you want to upgrade this. We only need to confirm 100% if you want to upgrade your booking when we discuss plans with you one month before your wedding day, approximately. We recommend visiting our wedding photography pricing to see the various options we offer.
Do you charge for travel?
For locations within approximately 10 miles of our studio, we do not generally charge for travel. Travel charges will only apply for city centre / further afield locations, or areas where parking is chargeable. You can contact us and we can let you know if your venue(s) will incur any travel charges. We always keep any travel costs to an absolute minimum and we’re happy to travel to your wedding.
Do you sell photo books, prints etc?
Yes we do. All print products that we sell are optional and available to all our wedding photography customers. We recommend visiting our wedding photography pricing for more information as well, as we do offer packages that include photo books. View our print pricing for more information.
How will I get my final photographs?
Your final photographs will be provided to you in a beautiful online gallery, as standard. They will be JPEG digital files, so you’ll be able to view them on your computer / devices and download them to use however you’d like, for personal use. You can also share the online gallery with loved ones. The online gallery is private and password protected, and you can control who sees what. The gallery is available for 3 months from the time your photographs are ready.
We do offer the option to add on a USB memory stick, if you’d like. We also offer printed products such as photo books etc. We recommend visiting our wedding photography pricing for full details.
How many final photographs will I get?
With our basic 3-hour wedding photography package, you will typically receive 200+ final digital images. With a package that includes more coverage on the day, this number will increase, with no set limit. A booking that includes up until the first dance can typically expect 400+ images. We don’t have a target for the number of final delivered images. We will include everything we can. We recommend visiting our wedding photography pricing for full details.
How long will it take to get my final photographs?
We always aim to have your photographs ready for you as quickly as possible. Typically, we advise that it could take 4 to 6 weeks to get your photographs to you following your wedding. We’ll always aim to have them ready for you as soon as we can.
How do I contact you on the day of the wedding?
If you need to contact us on the day of your event please send a WhatsApp text message to 0117 9564054. Sending a WhatsApp text to our landline number will come through to us directly and we will respond as quickly as possible. You can also send us an email or telephone us on 0117 9564054 but we recommend WhatsApp Text for ‘on the day’ emergency contact.
My question isn’t here?
Please contact us with your question. We’d love to hear from you. We’d be happy to answer any questions you might have.
Frequently Asked Questions
Portrait Studio Photography
Questions about our products and services relating to portrait studio photography.
How much does your portrait studio photography cost?
We’re very transparent about our costs, all of our services, including portrait studio photography, are priced in full right here on our website. We recommend having a look at our portrait photography pricing to get started by comparing the packages we offer.
How do I make an appointment?
It’s very simple to make an appointment with us for portrait studio work. You can book an appointment right here on our website. You’ll be able to see our availability, select your perfect date/time and secure your appointment instantly. Simple as that. You can also contact us if you’d like to check availability, but all bookings will be directed to our online booking system.
I don’t know what package I want to book?
That’s not a problem. We recommend having a look at our portrait studio pricing to help inform your decision. If you’re still not sure, don’t worry. You can change decide at the time of your photoshoot appointment. Our staff will be happy to answer any questions and talk to you about the options available. When you book an appointment simply pick the appointment you feel is best for you, and we will confirm this at the photoshoot.
Can I Change or Upgrade My Package During The Photoshoot?
Yes. You’ll pay for your photoshoot at the end of your appointment, and our staff will explain the package you’re booked on. You can upgrade your package at this time if you’d like. The price for the Everything Package is only available when paid for at the photoshoot. If you choose to upgrade and purchase all the images later through your online viewing, this is possible, but the price will be different. Full pricing is available to compare the costs.
How many Guests are allowed at an appointment?
Our portrait photoshoots can accommodate anywhere between 1 and 14 guests during one appointment. The price varies based on how many guests are photographed at the appointment. Your total guest number includes adults, children and pets.
Why do Larger groups cost more?
For bookings of 1 to 6 guests, our basic rate applies. For additional guests, the price increases to reflect the extra editing time required. All fees are outlined in our portrait pricing.
How will I get my final photographs?
Your final photograph(s) will be provided to you in a password-protected online gallery as JPEG digital files . Depending on which package you book for your portrait session, your photoshoot will include either some or all of the final digital images. You’ll be able to view the images on your computer / devices and share the online gallery with friends and family. We recommend having a look at our portrait studio pricing to help inform you further.
how Many Photos Will Be Taken?
We will take as many photographs as we can during your photoshoot. What changes is how many final images are included in your pricing package. With the Viewing Package, you receive one digital image as part of your booking, with the option to purchase more if you wish (our pricing details all these costs in full). With the Everything Package, you will receive the full set of final digital images. So you will always have the same amount of photographs to choose from, but the package you pick dictates how many of them you will receive.
Most sessions result in 50 or more final images, though this is only a guide and there is no limit. The number of photographs we take can vary depending on who is being photographed, how cooperative everyone feels on the day, the size of your group and how many poses or combinations you would like. It may also vary if time is spent getting guests settled or changing outfits etc. Each appointment lasts up to an hour and we will photograph as much as we can within that time.
What are digital images?
A digital image (also known as a JPEG) is an electronic file you can view on your computer or tablet / mobile device. It is not a print or physical copy, instead it’s a digital file that you can store on your computer/tablet/phone, allowing much more freedom. Similar to a photo that you take on your mobile phone, but of a much higher quality, it is digital so you can share and use it easily. Sometimes it’s known as ‘digital copy’, ‘soft copy’, ‘electronic file’, ‘computer file’, ‘JPEG file’ or similar. As standard we provide images as digital files.
How long after the appointment will I see my final photographs?
Your final photograph(s) will be ready for you to see typically within 7-10 days after your appointment, often sooner. During busy periods it may take closer to 14 days, but we will always get your photographs to you as soon as possible. If you need the images in a hurry we can edit them within 24 hours of your appointment, for an additional fee. See our portrait pricing for more information.
What is the difference between the portrait studio packages?
Both packages include the same photoshoot and the same number of photographs taken. The only difference is how many final digital images you will receive, based on which package you select. The Viewing Package includes one digital image with the option to buy more afterwards. The Everything Package includes the full set of final digital images for one price, with everything included as standard. So you will always have the same amount of photographs to choose from, but the pricing package you pick dictates how many of them you will receive as final digital images. Remember, all our pricing is available on our website.
Do You Only Take One Photo With The Viewing package?
No. Our very popular ‘Viewing Package’ includes one digital image in the price – however this doesn’t mean we only take one photo at your appointment. We will take the same number of photographs no matter which appointment you book, however with the ‘Viewing Package’ only one final digital image of your choice is included in the price. The rest of the final images are available to view online and you can buy more if you’d like to, but it’s all optional. We recommend having a look at our portrait studio pricing which details everything in full.
When and how do I pay?
Payment for your photoshoot is taken at the end of your appointment. We accept credit/debit cards. We do not accept cash or cheques.
When you book an appointment you will need to provide credit/debit card details, similar to a hotel or restaurant. This is done to secure your appointment and the card information is securely held on file. Your card will only be charged if you miss your appointment.
How do I buy a gift voucher?
You can buy a gift voucher instantly on our website. You can pick from a variety of options and decide if you want to send it via e-mail, print it yourself or have a voucher delivered to you by post. Please visit buy a gift voucher for more information.
How do I use my gift voucher?
You can use your gift voucher towards the cost of your portrait photoshoot. Think of it as credit towards the total cost. Your voucher may cover the entire cost, or you may need to pay the difference. Simply book your appointment and you’ll be able to let us know during the booking process that you have a gift voucher.
Please bring the gift voucher with you to the appointment. Our gift vouchers have a unique code for each voucher, so we will be able to credit the voucher towards your photoshoot cost. Gift vouchers have an expiry date one year after purchase, so be sure to use them before they run out. See our gift voucher terms and conditions.
Do you sell prints etc?
Printed services are available for any final images you purchase as digital files first. All of our printed products are offered in addition to your digital image(s). If you select a package that includes ‘all the images’ you can order anything as a print. However, if you select a package that requires a viewing and the option to buy extra digital images, our printed products are only available for those images that you purchase as digital files first. Prints can then be ordered for any digital images you buy. View our print pricing for more details.
What do we wear / can we change outfits?
This is entirely up to you. We want you to be comfortable, that’s the important part. Some customers like to plan their outfits to co-ordinate with each other. That’s up to you. All portrait photoshoot bookings will be photographed on our white backdrop, which offers a lovely neutral background, so feel free to plan your outfit(s) around this. You can still wear white, even on our white backdrop, but if we had to advise we’d recommend something darker to provide some contrast.
We have a private changing area on site. You can change your outfit(s) as much as time permits during your appointment. From our experience, a maximum of three outfit changes is usually possible within the timeframe.
Shoes are not permitted to be worn on the white backdrop, to help it remain tidy. It’s either socks or barefoot please.
Can We Bring Props etc?
You are welcome to bring any props or accessories you’d like to feature in your photographs, if you would like. We don’t provide props, so please make sure anything you bring is ready to use when you arrive, to help the session run smoothly.
Where Does The Photoshoot Take Place?
All our photoshoot appointments take place at our studio address: West 70 Photography, 9 Cleeve Wood Road, Downend, Bristol, BS16 2SF. Directions to us: Google Maps, Waze, What3Words, Apple Maps.
Is there parking by your studio?
There’s free 2 hour car parking directly outside our studio, although sometimes it can take a few minutes to find a space when busier. Please allow time for this. There is also bicycle parking outside the studio and we are near numerous bus routes. We can also be reached easily on foot.
is there disabled access to your studio?
Yes, we can provide disabled access on request and will have everything set up before your arrival. The main entrance has a step, but we have a ramp available, as well as a ramp for the small step onto the photo area of our studio. The rest of the studio is on one flat level. However, our toilet and changing facilities are more limited in space and may not be fully accessible. Just let us know and we’d be happy to help.
What Facilities Are Available?
Once you are in the studio there is room for up to 14 guests, including space for a limited number of prams, baby car seats or wheelchairs. We have hanging space for clothes and jackets as well as mirrors for a quick appearance check! There are multiple seating options throughout the studio, which is almost entirely flat and all on one level. We also have a small kitchen area which doubles as a changing room, with full-length mirrors. Directly off the kitchen/changing area is a private bathroom with a sink, toilet and mirror. The studio is heated, with air conditioning available depending on the climate at the time of your shoot. Customer Wi-Fi is available on request, and drinking water is provided. Please provide anything else you may need.
What Poses Will We Be Doing?
This varies for every booking based on the ages of the guests being photographed and the photoshoot requirements. Generally you can expect a mixture of standing and sitting poses, if guests are able, with a focus on keeping things relaxed and natural. If you have specific requirements you’ll be able to tell us when you book your appointment. For anything very specific we recommend contacting us beforehand.
How Long Will The Photoshoot Take?
Our portrait photoshoots are scheduled for up to one hour, per appointment, as standard. Some appointments may take less time if you only require a few poses or everything goes smoothly. We recommend allowing the full hour when making plans, especially if you have little ones or need to work around mealtimes etc, so there’s plenty of time for everything without feeling rushed.
Are dogs allowed at the photoshoot?
Yes, well-behaved dogs are allowed at your photoshoot. Our studio is perfectly setup for pooches and is totally dog-friendly. We’ll have water and treats on hand, but please bring along your dogs’ favourite treats as well, as a helpful reward, as we cannot guarantee what we will have available. Dogs count toward guest numbers, so for example 5 people + 1 dog equals 6 guests in total.
What time do we need to arrive for our photoshoot?
Once you have booked your appointment, we will automatically send you some general information about your photoshoot including arrival times. We recommend arriving around 5 minutes before your appointment is scheduled to start, so we can get things situated and start on time. If you arrive very early for your photoshoot please don’t worry if our studio isn’t open for you yet. We’re very likely in the studio getting things setup, or with another customer, and we’ll be ready for you approximately 15 minutes before your appointment is scheduled to begin.
What if we’re late for our photoshoot?
Your appointment will begin at the scheduled start time. Our staff will attempt to contact you if we haven’t heard from you 10 minutes after your appointment was due to start. If we have not heard from you 15 minutes from the scheduled start time, your appointment will be considered missed. Missed appointments are charged an administration fee, as part of our standard terms and conditions.
If you’re running late, please contact us – we will wait for you to arrive whenever possible. We always appreciate being kept up to date on your arrival time. You will be welcome to use any remaining time left from when your appointment was scheduled to start. We do this to keep it fair to all our customers and not cause further delays.
Are there any rules we need to follow?
We have a standard set of terms and conditions for our portrait studio bookings which everyone is shown during the booking process. It’s all the simple stuff you’d expect. You can read our terms and conditions when you book an appointment. We also recommend reading the appointment information which will be emailed to you upon booking which contains some general information which may be helpful.
How do I contact you on the day of the photoshoot?
If you are running late or need to make a last minute change to your appointment please telephone 0117 9564054 and leave us a message. You can also send us a WhatsApp text message to 0117 9564054. Sending a WhatsApp text to our landline number will come through to us directly and we will respond as quickly as possible. You can also send us an email but we recommend calling and leaving a message or using WhatsApp Text for ‘on the day’ contact.
My question isn’t here?
Please contact us with your question. We’d love to hear from you. We’d be happy to answer any questions you might have.
Frequently Asked Questions
Contacting Us & Booking
Questions about contacting us and how to make a booking.
How can I contact you?
Visit our contact us page for a variety of ways to get in touch with us.
We recommend sending an e-mail or text via WhatsApp whenever possible, for the fastest reply. Please also feel free to call us if you’d like to, but it may take us a little longer to get back to you. We aim to respond to all enquiries within 1 working day.
How quickly will you get back to me?
We pride ourselves on prompt responses. You can expect to hear from us within 1 working day of submitting your message to us, often sooner, during business hours. Check your inbox (and spam folder) as we’ll reply via e-mail.
If you phone us and leave a message, we’ll aim to call you back also within 1 working day, but it may take a little longer than sending us a message. All response times are during normal business hours (we do not typically respond during weekends and bank holidays).
What are your opening hours?
We are open Tuesday to Sunday for a variety of appointments in our studio. Our studio is open by appointment only. We are not always on site due to the nature of our work, so to avoid any disappointment please have a confirmed appointment before visiting us. You can book an appointment instantly via our website.
Can I call in to your studio and speak to someone?
We’d love to help with your enquiry. Just a quick heads-up – our studio is open by appointment only, and because of the nature of our work we’re not always on site. To avoid any inconvenience, please make sure you’ve arranged an appointment before visiting us. If you’d like to pop in to our studio in person to have a chat, you can book a no-obligation general enquiry appointment to speak to a member of staff in person. Or if you’d prefer, contact us using the details above, and we’ll get it sorted.
How can I get a quote?
All of our pricing is online for all our services, to remove the need for quotes. Check our wedding photography, portrait photography, event photography, corporate photography and headshot photography for full pricing. If you have a specific enquiry or would like a bespoke quote, by all means contact us with details of your requirements.
How do I book you for wedding photography?
Please contact us with your exact wedding date and venue(s) and we’ll check our diary. Hopefully, we’re available and we’ll then provide information on how to access our online portal for wedding bookings.
You cannot book your wedding photography via our publicly available online booking system, so please contact us to start the process. More information.
How do I book you for portrait studio photography?
You can instantly book your appointment for a variety of studio-based appointments online. Visit book an appointment to get started.
How do I book you for headshot photography?
All bookings for our headshot photography are handled directly here on our website. Visit book an appointment to get started.
How do I book you for events / corporate work?
Please contact us with your event date and your requirements and we’ll check the diary for availability and get back to you as quickly as possible.
Do you undertake other types of photography work?
Our main areas of photography work that we undertake are: wedding photography, portrait studio photography, event photography, corporate photography and headshot photography. That being said, if you have an enquiry about photography outside these areas please let us know and we’ll do our best to help.
I sent you a message via social media but haven’t received a reply?
Our social media channels do not accept messages directly because they can be unreliable at notifying us, and you, of replies. We would kindly ask you to send us a message directly via our website or get in touch by email, text or telephone using the details found on our contact us page.
I haven’t heard back from you?
Oh no! We will reply to all enquiries as quickly as possible, typically within 1 working day, often sooner. We respond to all enquiries during business hours. This does not include weekends and bank holidays.
If you are waiting for an email from us, please check your spam folder as sometimes our messages end up there. If we have called you and we’ve not been able to reach you, we will leave a voicemail, whenever possible. If you have waited more than 48 hours and not had a reply please get back in touch, your enquiry may not have been received properly, or our reply may not have arrived as intended.
What’s your emergency contact information?
If you need to contact us on the day of your event please send a WhatsApp text message to 0117 9564054. Sending a WhatsApp text to our landline number will come through to us directly and we will respond as quickly as possible. You can also send us an email or telephone us on 0117 9564054 and leave a message, but we recommend WhatsApp Text for ‘on the day’ emergency contact.
My question isn’t here?
Please contact us with your question. We’d love to hear from you. We’d be happy to answer any questions you might have.
If your question remains unanswered, please contact us. We’d be happy to help.