Frequently Asked Questions
Below are some of our most frequently asked questions, along with helpful answers. We’ve separated them into categories to make everything as simple as possible. If your question remains unanswered, please feel free to contact us. We’d love to hear from you and help however we can.
Frequently Asked Questions
Wedding Photography
Questions about our products and services relating to wedding photography.
How much does your wedding photography cost?
You can view our full wedding photography pricing right here on our website. We’re very proud to be upfront and honest about how much we charge, with no hidden costs. We have a few different options to pick from, depending on how much coverage you want on your day.
How do I book you for my wedding?
It’s really simple. All you need to do is contact us with your wedding date and venue(s) and we’ll check our diary and get back to you. We recommend sending us a message or e-mail for the quickest reply, whenever possible. Check our wedding booking information for more details.
Can I see some samples of your work?
Absolutely. We have a sample gallery available which showcases some examples of our work. If you’d like to see some full weddings we have produced, simply contact us. We’ll be happy to share some work with you.
What’s your photography style?
We produce wedding photography that’s very natural, timeless, relaxed and authentic. We like to keep things very easy-going and we’ll document your day with as little fuss as possible. We’ll take all the shots you’d expect from a wedding, but we’ll get them done promptly, with a friendly and relaxed approach. This applies to all the photography work that we do. We recommend reading more about wedding photography for more information.
Who will be taking my photographs?
All of our wedding photography bookings are handled by our photographer and co-owner Adam, as standard. He’s a friendly, relaxed and helpful chap who knows weddings inside and out. Find out more about us.
Can I add on extra coverage?
We have a basic 3-hour package that everyone is booked on, as standard. It’s then up to you if you’d like to upgrade this in any way. All of our wedding photography pricing is available in full on our website, so you can see exactly how much it costs. You don’t need to confirm the amount of coverage you want for your wedding until approximately one month before your big day. We’ll discuss plans with you around this time and confirm if you want to add on anything extra.
How much deposit do you require / when is my final balance due?
To book us as your wedding photographer we require a £100 non-refundable booking fee. This is paid at the time of booking to secure your date in our diary. The rest of your balance is due approximately one month before your wedding day. We normally arrange a meeting to discuss plans around one month before your wedding and we’ll take care of the final balance at this meeting. Take a look at our wedding photography booking details for more in-depth information.
I don’t know how much wedding photography coverage I want?
That’s not a problem. We book all customers on our ‘basic’ package as standard and it’s up to you if you want to upgrade this. We only need to confirm 100% if you want to upgrade your booking when we discuss plans with you one month before your wedding day, approximately. We recommend visiting our wedding photography pricing to see the various options we offer.
Do you charge for travel?
For locations within approximately 10 miles of our studio, we do not generally charge for travel. Travel charges will only apply for city centre / further afield locations, or areas where parking is chargeable. You can contact us and we can let you know if your venue(s) will incur any travel charges. We always keep any travel costs to an absolute minimum.
Do you sell photo books, prints etc?
Yes we do. All print products that we sell are optional and available to all our wedding photography customers. We recommend visiting our wedding photography pricing for more information as well, as we do offer packages that include photo books. View our print pricing for more information.
How will I get my final photographs?
Your final photographs will be provided to you in a beautiful online gallery, as standard. They will be JPEG digital files, so you’ll be able to view them on your computer / devices and download them to use however you’d like, for personal use. You can also share the online gallery with loved ones. The online gallery is private and password protected, and you can control who sees what. The gallery is available for 3 months from the time your photographs are ready.
We do offer the option to add on a USB memory stick, if you’d like. We also offer printed products such as photo books etc. We recommend visiting our wedding photography pricing for full details.
How many final photographs will I get?
With our basic 3-hour wedding photography package, you will typically receive 200+ final digital images. With a package that includes more coverage on the day, this number will increase, with no set limit. A booking that includes up until the first dance can typically expect 400+ images. We don’t have a target for the number of final delivered images. We will include everything we can. We recommend visiting our wedding photography pricing for full details.
How long will it take to get my final photographs?
We always aim to have your photographs ready for you as quickly as possible. Typically, we advise that it could take 4 to 6 weeks to get your photographs to you following your wedding. We’ll always aim to have them ready for you as soon as we can.
My question isn’t here?
Please contact us with your question. We’d love to hear from you. We’d be happy to answer any questions you might have.
Frequently Asked Questions
Portrait Studio Photography
Questions about our products and services relating to portrait studio photography.
How much does your portrait studio photography cost?
We’re very transparent about our costs, all of our services, including portrait studio photography, are priced in full right here on our website. We recommend having a look at our portrait photography options to get started by comparing the services we offer.
How do I make an appointment?
It’s very simple to make an appointment with us for portrait studio work. You can book an appointment right here on our website. You’ll be able to see our availability, select your perfect date/time and secure your appointment instantly. Simple as that. You can also contact us if you’d like.
I don’t know what package I want to book?
That’s not a problem. We recommend having a look at our portrait studio pricing to help inform your decision.
If you’re still not sure, don’t worry. You can upgrade/downgrade your package at the time of your photoshoot appointment. Our staff will be happy to answer any questions and talk to you about the options available. When you book an appointment simply pick the appointment you feel is best for you, and we will confirm this at the photoshoot.
This applies to our standard portrait photoshoots. Our premium portrait photoshoot needs to be booked in advance and cannot be downgraded at the time of the appointment due to the specialist setup required.
How many people are allowed at an appointment?
Our standard photoshoots can accommodate anywhere between 1 and 15 guests during one appointment. The price varies based on how many people attend. This number includes adults, children and pets.
Our premium photoshoot is very specialist and is available to 1 person per appointment.
When and how do I pay?
Payment for your photoshoot is taken at the end of your appointment. We accept credit/debit cards. We do not accept cash or cheques.
When you book an appointment you will need to provide credit/debit card details, similar to a hotel or restaurant. This is done to secure your appointment and the card information is securely held on file. Your card will only be charged if you miss your appointment.
How do I buy a gift voucher?
You can buy a gift voucher instantly on our website. You can pick from a variety of options and decide if you want to send it via e-mail, print it yourself or have a voucher delivered to you by post. Please visit buy a gift voucher for more information.
How do I use my gift voucher?
You can use your gift voucher for either photoshoot package. Think of it as credit towards the total cost. Simply book your appointment and you’ll be able to let us know during the booking process that you have a gift voucher.
Please bring the gift voucher with you to the appointment. Gift vouchers have an expiry date one year after purchase, so be sure to use them before they run out. See our gift voucher terms and conditions.
How long after the appointment will I see my final photographs?
Your final photograph(s) will be ready for you to see typically within 7-10 days after your appointment, often sooner. If you need the images in a hurry we can edit them within 24 hours of your appointment, for an additional fee. See our portrait pricing for more information.
How will I get my final photographs?
Your final photograph(s) will be provided to you in a password-protected online gallery as JPEG digital files . Depending on which package you book for your portrait session, your photoshoot will include either some or all of the final digital images. You’ll be able to view the images on your computer / devices and share the online gallery with friends and family. We recommend having a look at our portrait studio pricing to help inform you further.
What are digital images?
A digital image (also known as a JPEG) is an electronic file you can view on your computer or tablet / mobile device. It is not a print or physical copy, instead it’s a digital file that you can store on your computer/tablet/phone, allowing much more freedom. Similar to a photo that you take on your mobile phone, but of a much higher quality, it is digital so you can share and use it easily. Sometimes it’s known as ‘digital copy’, ‘soft copy’, ‘electronic file’, ‘computer file’, ‘JPEG file’ or similar. As standard we provide images as digital files.
Do you sell prints etc?
Printed services are available for any final images you purchase as digital files first. All of our printed products are offered in addition to your digital image(s). If you select a package that includes ‘all the images’ you can order anything as a print. However, if you select a package that requires a viewing and the option to buy extra digital images, our printed products are only available for those images that you purchase as digital files first. Prints can then be ordered for any digital images you buy. View our print pricing for more details.
What do we wear / can we change outfits?
This is entirely up to you. We want you to be comfortable. That’s the important part. Some customers like to plan their outfits to co-ordinate with each other. That’s up to you. All standard portrait bookings will be photographed on our white backdrop, which offers a lovely neutral background, so feel free to plan your outfit(s) around this.
We have a private changing area on site. You can change your outfit(s) as much as time permits during your appointment. From our experience, a maximum of three outfit changes is usually possible within the timeframe.
Shoes are not permitted to be worn on the white backdrop, to help it remain tidy. It’s either socks or barefoot please.
Are dogs allowed at the photoshoot?
Yes, well-behaved dogs are allowed at your photoshoot. Our studio is perfectly setup for pooches and is dog-friendly. We’ll have water and treats on hand, but please bring along your dogs’ favourite treats as well, as a helpful reward, as we cannot guarantee what we will have available.
What time do we need to arrive for our photoshoot?
Once you have booked your appointment, we will automatically send you some general information about your photoshoot including arrival times. We recommend arriving around 5 minutes before your appointment is scheduled to start, so we can get things situated and start on time.
What if we’re late for our photoshoot?
Your appointment will begin at the scheduled start time. Our staff will attempt to contact you if we haven’t heard from you 10 minutes after your appointment was due to start. If we have not heard from you 15 minutes from the scheduled start time, your appointment will be considered missed. Missed appointments are charged an administration fee, as part of our standard terms and conditions.
If you’re running late, please contact us – we will wait for you to arrive. We always appreciate being kept up to date on your arrival time. You will be welcome to use any remaining time left from when your appointment was scheduled to start. We do this to keep it fair to all our customers and not cause further delays.
Are there any rules we need to follow?
We have a standard set of terms and conditions for our portrait studio bookings which everyone is shown during the booking process. It’s all the simple stuff you’d expect. You can read our terms and conditions when you book an appointment.
My question isn’t here?
Please contact us with your question. We’d love to hear from you. We’d be happy to answer any questions you might have.
Frequently Asked Questions
Contacting Us & Booking
Questions about contacting us and how to make a booking.
How can I contact you?
Visit our contact us page for a variety of ways to get in touch with us.
We recommend sending an e-mail or text via WhatsApp whenever possible, for the fastest reply. Please also feel free to call us if you’d like to, but it may take us a little longer to get back to you. We aim to respond to all enquiries within 1 working day.
How quickly will you get back to me?
We pride ourselves on prompt responses. You can expect to hear from us within 1 working day of submitting your message to us, often sooner, during business hours. Check your inbox (and spam folder) as we’ll reply via e-mail.
If you phone us and leave a message, we’ll aim to call you back also within 1 working day, but it may take a little longer than sending us a message. All response times are during normal business hours (we do not typically respond during weekends and bank holidays).
What are your opening hours?
We are open Tuesday to Sunday for a variety of appointments in our studio. Our studio is open by appointment only. We are not always on site due to the nature of our work, so to avoid any disappointment please have a confirmed appointment before visiting us.
How can I get a quote?
All of our pricing is online for all our services, to remove the need for quotes. Check our wedding photography, portrait studio photography, event photography, corporate photography and headshot photography for full pricing. If you have a specific enquiry or would like a bespoke quote, by all means contact us with details of your requirements.
How do I book you for wedding photography?
Please contact us with your exact wedding date and venue(s) and we’ll check our diary. Hopefully, we’re available and we’ll then provide information on how to access our online portal for wedding bookings.
You cannot book your wedding photography via our publicly available online booking system, so please contact us to start the process. More information.
How do I book you for portrait studio photography?
You can instantly book your appointment for a variety of studio-based appointments online. Visit book an appointment to get started.
How do I book you for headshot photography?
All bookings for our headshot photography are handled directly here on our website. Visit book an appointment to get started.
How do I book you for events / corporate work?
Please contact us with your event date and your requirements and we’ll check the diary for availability and get back to you as quickly as possible.
Do you undertake other types of photography work?
Our main areas of photography work that we undertake are: wedding photography, portrait studio photography, event photography, corporate photography and headshot photography. That being said, if you have an enquiry about photography outside these areas please let us know and we’ll do our best to help.
I sent you a message via social media but haven’t received a reply?
Our social media channels do not accept messages directly because they can be unreliable at notifying us and you of messages. We would ask you to send us a message directly via our website or get in touch by email, text or telephone using the details found on our contact us page.
My question isn’t here?
Please contact us with your question. We’d love to hear from you. We’d be happy to answer any questions you might have.
I haven’t heard back from you?
We will reply to all enquiries as quickly as possible, typically within 1 working day, often sooner. We respond to all enquiries during business hours. This does not include weekends and bank holidays.
If you are waiting for an email from us, please check your spam folder as sometimes our messages end up there. If we have called you and we’ve not been able to reach you, we will leave a voicemail, whenever possible. If you have waited more than 48 hours and not had a reply please get back in touch, your enquiry may not have been received properly, or our reply may not have arrived as intended.
If your question remains unanswered, please contact us. We’d be happy to help.