Studio Photography Information & Terms & Conditions
■ GENERAL INFORMATION ■
Our address is West 70 Photography, 9 Cleeve Wood Road, Downend, Bristol, BS16 2SF (Google maps link).
There’s free 2 hour parking right outside our studio although sometimes it can take a few minutes to find a space when busier, please allow time for this. There is also bicycle parking right outside, and we are opposite a bus stop route (plan your bus route here). We can also be reached easily on foot. Our studio has disabled access available.
Please arrive at our studio in Downend a few minutes before your photo-shoot is scheduled to begin. This is so we can complete the booking process and get things situated. Please do not arrive too early for your appointment as we may not be on site or may be with another booking.
You will receive confirmation via e-mail of your appointment. Please check your inbox (and spam folder) for this confirmation. Your e-mail address and mobile phone number provided will be used to remind you of your appointment(s) with us. Contact information will not be used for any other purposes. Your photo-shoot will begin at the scheduled start time. Appointments may naturally conclude before the full amount of time has passed.
We have a changing room on site if anyone being photographed wishes to bring changes of outfit. A bathroom is also available. Your photo-shoot session may include both sitting and standing poses, please let us know of any mobility issues or conditions so we can accommodate any needs. Disabled access to our studio is available.
You may wish to think about co-ordinating outfits etc. This is entirely optional and up to you, we want everyone attending the appointment to be comfortable. Please bring along anything you or any guests may need during the photo-shoot (including treats etc for little ones or pets!). No shoes are allowed to be worn while photographing on our white cove backdrop. This is so we can keep it looking tidy for photographs. Socks or bare feet are welcome.
Please let us know of any special requests or instructions at the time of booking. We cannot promise we will be able to accommodate any requests made on the day, but we will always try our best.
Payment is due at the appointment. If paying (in whole or part) by gift voucher please bring this with you to the appointment. We accept all major credit/debit cards as well as cash (cash payments should be the exact amount). We do not accept cheques.
When making a booking we require that a credit/debit card be provided to confirm the appointment. The card details provided are securely held to confirm your appointment, similar to a hotel or restaurant booking. Your card will not be charged unless you fail to arrive for your appointment. Missed appointments are subject to a £25.00 administration fee.
If you need to cancel or reschedule your appointment please refer to your confirmation email. You can cancel/reschedule your appointment automatically online up until 12 hours before the scheduled start time. If you need to reschedule last minute (within 12 hours) please contact us via e-mail.
If you have any questions about your appointment with us please contact us. We’d be glad to help.
View our standard terms and conditions for studio bookings below.
■ STUDIO PHOTOGRAPHY – TERMS & CONDITIONS ■
By booking your studio photography photo-shoot with us you agree to the following terms.
■ Your photo-shoot will last up to one hour (unless you have booked for another specified amount of time). The total time of your photo-shoot may be less than the full time advertised.
■ Your photo-shoot will begin at the scheduled time and will end by the time one hour has passed from your appointments scheduled start time. Time spent completing a booking form is included in this one hour, so we recommend arriving a few minutes prior to your appointment start time. Late arrivals will be entitled to use any remaining time left from the scheduled start of their appointment, however we are not bound to honour the full 1-hour timeframe once the appointment time begins. Clients who are late for their appointment will be entitled to use the remainder of the hour from the time their appointment was scheduled to begin.
■ Please notify us ahead of time if you are unable to attend your photo-shoot. We require at least 12 hours notification to cancel an appointment. Please see your appointment confirmation email for details on how to cancel / reschedule. Missed appointments are subject to a £25.00 administrative fee which will be billed to the credit/debit card provided during the appointment booking process.
■ West 70 Photography has the right to cancel your appointment at any time. Cancellations are only ever done in extreme circumstances and are avoided whenever possible. You will be contacted should your appointment need to be cancelled.
■ A standard photo-shoot includes photographing up to six people. 1 person counts as either 1 adult, 1 child or 1 pet. Larger groups fall into different price points. Please visit our website for current pricing. The total number of people photographed will be reflected in the fee due. If you make an appointment or have a gift voucher for a set number of people, and this number is exceeded (enough to increase the cost) you will be billed the difference at the time of the photo-shoot.
■ Payment for the photo-shoot is due in full at the end of the photo-shoot. Payment at a later date (by invoice, instalments or similar) is not available. Please make sure you have the means to pay for your booking with us. Any unpaid work will be deleted.
■ All of our pricing is available in full online so that our customers are aware of any costs prior to booking with us.
■ Those under the age of 16 must be accompanied by a parent or guardian during their photo-shoot.
■ No other photography (or recording of any kind) is permitted during the photo-shoot. This includes the use of mobile phone cameras or similar.
■ No shoes are permitted on our white “infinity cove” backdrop. Shoes will need to be removed. Socks or bare feet are permitted.
■ Upon arrival you will need to complete a brief booking form via an iPad. We can offer assistance for this if needed. You will be required to provide some basic information (even if previously provided) so that we can complete your booking.
■ You are financially responsible for any damage caused to our property by any member of your booking party. You are also responsible for the wellbeing and safety of anyone in your booking party. The photography studio is an active working area so children must be monitored at all times.
■ Behaviour or actions deemed offensive, threatening or inappropriate will cause your photo-shoot to be terminated without refund or further work being carried out. This will be done at the discretion of staff.
■ Your photo-shoot will require your co-operation with the photographer in order to be a success. You agree to follow instructions and listen to guidance provided. Failure to adhere to instructions may result in your appointment being terminated.
■ Eye glasses or other reflective surfaces may produce some glare while being photographed. This will be minimised whenever possible however it may still be visible in the final images. It is suggested that glasses are removed whenever possible. Removal of glare from eye glasses is often possible but at an additional fee for retouching (per image).
■ It is the clients responsibility to make sure they are happy with their (and their parties) clothing/outfits and appearance before the photoshoot begins. Correcting any appearance or clothing issues is often possible but at an additional fee for retouching (per image).
■ We give you full copyright permission for all of the images included with your photo-shoot and any additional images that are purchased. We retain the copyright to all of our work however we happily grant you permission for private personal use.
■ You may not use any of your images for commercial purposes unless agreed to specifically. This includes (but is not limited to) selling or profiting from the images.
■ Your final image(s) will be sent to you via e-mail, in a password protected online gallery. Therefore an e-mail address must be provided upon booking.
■ It is the clients responsibility to make sure they are capable and able to work with files in a digital format. We are unable to provide technical support or guidance once the image(s) has been delivered digitally to the client.
■ A USB option is available at an additional cost as well as prints etc of any digital image(s) you select and pay for. These optional extras are only available for the digital images you purchase. See our studio pricing for details. The USB option will only contain the digital image(s) chosen / paid for by the client within their selected pricing package.
■ Depending on which pricing option you select at your photo-shoot a viewing may not be necessary.
■ Your private viewing of images will take place online at a later date following your photo-shoot. The viewing will take place online and you’re welcome to spend as much or as little as you like. Payment is due at the time of viewing for any optional additional purchases. An in-person viewing is available at an additional cost of £30, for those that require it.
■ Your gallery for online viewing will be hosted online for 7 days. You will be sent an expiry warning before the gallery is removed. It is the clients responsibility to make any purchases before the gallery expires. A fee of £30 will apply for any galleries that need to be extended or re-uploaded beyond the 7 day viewing period.
■ Any screen recording, copying, screenshots or any other method of capturing images from your online viewing is prohibited and is a violation of copyright. Anyone found to have screenshot or otherwise copy any photograph(s) from their online viewing will be billed our full rate of £349 for all digital images. Online viewing images will be heavily watermarked during the viewing process. The watermark is not present for any images purchased.
■ It is the customers responsibility to make sure that any images chosen during the viewing are the correct images they wish to purchase. It is the clients responsibility to make sure they chose the correct images at the time of the viewing. We are not responsible for customers changing their minds or for any errors in choice after the viewing has ended.
■ Digital images cannot be refunded. All sales of digital images are final. Once a digital image has been sent to a customer it cannot be refunded or changed. This does not affect your statutory rights.
■ You can purchase additional images as digital files. We offer print orders but these are only available to any image you purchase as a digital file first. Printed orders cannot be made for images that you are not purchasing.
■ Any purchases must be made within the 7 day viewing window. We do not offer the option for payments plans etc. All sales must be paid for in full at the time of the viewing. Payment at a later date is not available.
■ The option to purchase your chosen image(s) in black and white is available at an additional cost of £35 to convert all of your final chosen images into black and white. Images will be provided in colour as standard.
■ We archive a copy of your final images and will attempt to keep them safe however we cannot guarantee their availability in the future. You can purchase additional images at a later date by booking a second online viewing (£30). Archived images are not editable and are only available how they appeared when archived (for example black and white images will only be available in black and white).
■ Our pricing may periodically be updated. You will be charged at the current pricing at the time of your appointment (available on our website) for any products or services.
■ If you select the standard package (1 digital image + online viewing) you can upgrade to the ‘all the images’ package at the time of your photoshoot, if you wish, for no additional charge. If you wish to purchase all of the digital images once you have seen your online viewing this is available, but at a different cost to the advertised “all the images” package pricing. Customers are able to purchase every image from their online viewing gallery at an additional cost. Customers agree that they are bound by the package pricing they select and pay for at their appointment.
■ Any special arrangements must be made and agreed upon by West 70 Photography in advance of your photo-shoot. We may be unable to accommodate any requests made at a photo-shoot.
■ If purchasing all of the final images upfront, we cannot guarantee how many images will be included. Typically with a photo-shoot this will normally exceed fifty (50) images. We cannot guarantee which and how many images there will be due to a number of variables including the willingness / participation of members of the customers party. We always aim to provide as many images as possible. By selecting the package that includes all images you are agreeing that we will make some decisions on your behalf and provide all useable images to you.
■ All photographs provided to the customer (either in a viewing or as part of the ‘all images’ package) will be edited and presented ready for use. If a customer requires further editing to an image this will be subject to additional fees (and is subject to availability). Customers that require advanced retouching/photoshop work will be subject to additional fees (per image).
■ All customers will be booked on to our standard portrait photography package by default. We do also offer a premium photoshoot package but this must be booked specifically and is only available by prior arrangement.
■ Customers booked on to our standard portrait photography package will have all photographs taken on our “infinity cove” white background. Other backgrounds in the studio are not available for use with this with this package.
■ Any information shared with West 70 Photography (including your contact information) will be kept strictly confidential and not shared with any third parties.
■ West 70 Photography shall not be liable for any amount over of the total fee paid by the client. Neither party shall be liable for indirect or consequential loss. This includes technical fault, theft or other matters out of the control of the photographer. In the unlikely event of total or part photographic failure, injury or sickness beyond the photographer’s control, the liability of the photographer and West 70 Photography shall be limited to a full refund of all monies paid. The client accepts responsibility for all attendees at their appointment and their actions – this includes extremes such as theft or damage to the photographer and their property. Physical or verbal abuse (actual or perceived) will result in immediate termination of coverage at the discretion of the attending staff. West 70 Photography shall be entitled to retain all monies paid in such a circumstance. West 70 Photography maintains a safe work environment at all times and complies with all health and safety laws, directives and rules and regulations. Thus, we reserve the right to discontinue service in the event unsafe conditions arise. West 70 Photography has public liability insurance for its staff.
■ Your images may be used by West 70 Photography for promotional use with the following conditions. As part of your booking we will ask for your permission to use images from your booking for promotional use. You have the right to decline this request. Declining promotional use will mean that West 70 Photography will not use any images from your event online or on any social media. Images may still be used for promotional purposes within our studio, but will not be used elsewhere. We are very careful and respectful of how and where any images are used. Whenever possible would request that images are allowed for promotional use as this helps our business grow. The client assigns and grants West 70 Photography and its representatives the irrevocable and unrestricted right to use and publish photographs of the client and their guests / event or in which the client may be included, for editorial, trade, advertising or any other purpose and in any manner and medium. The client hereby releases West 70 Photography and its representatives from all claims and liability relating to said photographs. It is agreed that West 70 Photography may display and use the photographs taken for, but are not limited to, advertising, display, website and internet promotion and any other use thought proper by West 70 Photography. We respect our customers right to privacy which means this can be opted out of as part of the booking (you will be asked about privacy options prior to your event, as standard).
■ The due performance of this contract is subject to alteration or cancellation due to a Force Majeure event. West 70 Photography will not be liable or responsible to the client, nor be deemed to have defaulted or breached this contract, for any failure or delay in fulfilling or performing any term of this contract when such failure or delay is caused by or results from acts beyond West 70 Photography’s control. This is including (but not limited to) the following force majeure events: (a) acts of god; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities.
■ Additional terms may be defined on your booking form or by West 70 Photography at any time.
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