Studio Photography Terms & Conditions

General Information: 

Please arrive at our studio in Downend a few minutes before your photo-shoot is scheduled to begin. This is so we can complete the booking process and get things situated. Our address is 9 Cleeve Wood Road, Downend, Bristol, BS16 2SF (map). There’s free 2 hour parking right outside our studio although sometimes it can take a few minutes to find a space when busier, please allow time for this. Once your appointment is booked into our system it will be confirmed in our diary and we will provide you with confirmation. Your mobile phone number provided will be used as a reminder for your appointment(s) with us. If no mobile phone number is provided, no appointment reminder will be sent. Your photo-shoot will begin at the scheduled appointment start time and will conclude up to one hour after the appointment begins. We have a changing room on site if anyone being photographed wishes to bring changes of outfit. There is also a bathroom available. The photo-shoot will last up to an hour. Typically we find things will naturally conclude before the full hour but we’re happy to take as many photographs as you’d like during your session. Your session time may be less than one hour. Your photoshoot session will include poses both sitting and standing, please let us know of any mobility issues or conditions so we can accommodate any needs. We can provide disabled access upon request.

You may wish to think about co-ordinating outfits etc. This is entirely optional and up to you, we want everyone attending to be comfortable. We can provide a make-up artist at an additional expense, by prior arrangement. Shoes are not permitted on our white backdrop, socks or bare feet are welcome. You will be given the option to provide any requests or requirements at the time of your shoot. We cannot promise we will be able to accommodate any requests made on the day, but we will always try our best. If you have any special requirements we would appreciate being notified of these ahead of time, so we can make sure we can accommodate them.


Studio Photography Terms & Conditions:

By booking your studio photography photo-shoot with us you agree to the following terms.

■ Your photo-shoot will last up to one hour. The total time of your photo-shoot may be less than one hour total.

■ Your one hour allocated photo-shoot will begin at the scheduled time and will end by the time one hour has passed from your appointments scheduled start time. Time spent completing a booking form is included in this one hour, so we recommend arriving a few minutes prior to your appointment start time. Late arrivals will be entitled to use any remaining time left from the scheduled start of their appointment, however we are not bound to honour the full 1-hour timeframe once the appointment time begins. Clients who are late for their appointment will be entitled to use the remainder of the hour from the time their appointment was scheduled to begin.

■ Please notify us ahead of time if you are unable to attend your photo-shoot, we can then reschedule it. We ask for at least 24 hours notification, which we will confirm with a response. If contacting us regarding a cancellation we would request you e-mail us (so we have confirmation in writing). 

■ Your appointment may need to be cancelled by West 70 Photography. If this should occur we will contact you to rearrange the appointment. West 70 Photography has the right to cancel your appointment at any time. Cancellations by us are only ever done in extreme circumstances and are avoided whenever possible.

■ A standard photo-shoot includes photographing up to six people. Larger groups fall into different price points. Please visit our website for current pricing. 1 person counts as either 1 adult, 1 child or 1 pet.

■ Payment for the photo-shoot is due in full at the end of the photo-shoot. If paying by gift voucher please bring this with you to the photo-shoot. Payment at a later date (by invoice or similar) is not available. We accept all major credit/debit cards. Please make sure you have the means to pay for your booking with us.

■ We do not offer any discounts or money off the prices stated on our website. We do this to keep our pricing fair and consistent for all of our customers. We also make sure all of our pricing is available in full online so that our customers are aware of any costs prior to booking with us.

■ Those under the age of 16 must be accompanied by a parent or guardian during their photo-shoot.

■ No other photography (or recording of any kind) is permitted during the photo-shoot or during your viewing (if applicable). This includes the use of mobile phone cameras or similar. 

■ No shoes are permitted on our white “cove” backdrop. Socks or bare feet are permitted.

■ Upon arrival you will need to complete a booking form via an iPad. We can offer assistance for this if needed. You will be required to provide your full name, address, telephone number and e-mail address so that we can complete your booking. If you are unable to provide this information we may not be able to process your booking.

■ Your final image(s) will be sent to you via e-mail, in a password protected online gallery. Therefore an e-mail address must be provided upon booking. A USB memory stick option is also available at an additional cost.

■ You are financially responsible for any damage caused to our property by any member of your booking party. You are also responsible for the wellbeing and safety of anyone in your booking party. The photography studio is an active working area so children must be monitored at all times.

■ Behaviour or actions deemed inappropriate may cause your photoshoot to be terminated without refund. This will be done at the discretion of the photographer or staff. 

■ Eye glasses or other reflective surfaces may produce some glare while being photographed. This will be minimised whenever possible however it may still be visible in the final images. It is suggested that glasses are removed whenever possible. Removal of glare from eye glasses is possible, but comes at an additional fee for retouching (per image).

■ We give you full copyright permission for all of the images included with your photo-shoot and any additional images that are purchased. We retain the copyright to all of our work however we happily grant you permission for private use.

■ You may not use any of your images for commercial purposes. This includes (but is not limited to) selling or profiting from the images. Commercial use is subject to additional charges.

■ Your final image(s) will be provided digitally. It is the clients responsibility to make sure they are capable and able to work with files in a digital format. We are under no obligation to provide technical support or guidance once the image(s) has been delivered digitally to the client.

■ A USB option is available at an additional cost as well as prints etc of any digital image(s) you select and pay for. These optional extras are only available for the digital images you purchase. See our website for details. The USB option will only ever contain the digital image(s) chosen and paid for by the client, it will not contain all of the images from the photoshoot – only the total number of image(s) purchased by the client.

■ Depending on which pricing option you select at your photoshoot a viewing may not be necessary.

■ Your private viewing of images will take place at our studio at a later date following your shoot (this will be arranged with you at the photo-shoot). All viewings must be done in person. We do not offer online viewings. The viewing takes place in a no-pressure environment and you are welcome to spend as much or as little as you like. Viewings may take in-excess of one hour. Payment is due at the viewing for any optional additional purchases. Any images that are not paid for will not be released to the customer until payment in full has cleared.

■ Your viewing will take place within a reasonable timeframe of approximately 4 weeks following your photo-shoot. Special arrangements can be made by contacting us. One viewing is included in the shoot price. Additional viewings are £30 per viewing.

■ If a viewing is cancelled or postponed it is the responsibility of the customer to rearrange a date and time with us. Please notify us of any cancellations by calling or e-mailing us. Missed appointments (without adequate prior notification) will count towards the one viewing included in the price and any subsequent viewing will be charged at our standard rate of £30 per viewing.

■ It is the customers responsibility to make sure that any images chosen at the viewing are the correct images they wish to purchase. These images will be double checked with you at the end of the viewing and a screenshot of your chosen images will be taken. We also complete an order form and we will double check the final chosen image numbers with you. It is the clients responsibility to make sure they chose the correct images at the time of the viewing. We are not responsible for customers changing their minds or for any errors in choice after the viewing has ended. Once digital images have been released to the client these are 

■ We keep a copy of all of your final images on file indefinitely. We archive a copy of your final images and will attempt to keep them safe however we cannot guarantee their availability in the future. You can purchase additional images at a later date by booking a second viewing (£30). Archived images are not editable and are only available how they appeared when archived (for example black and white images will only be available in black and white).

■ Our pricing may periodically be updated. You will be charged at the current pricing structure (available on our website) for any products or services.

■ Digital images cannot be refunded. All sales of digital images are final. Once a digital image has been sent to a customer it cannot be refunded or changed. This does not affect your statutory rights.

■ You can purchase additional images as digital files. We offer print orders but these are only available to any image you purchase as a digital file first. Printed orders cannot be made for images that you are not purchasing.

■ Any special arrangements must be made and agreed upon by West 70 Photography in advance of your photo-shoot. Any special requirements must be disclosed before arriving for your photo-shoot.

■ If purchasing all of the final images upfront, we cannot guarantee how many images will be included. Typically with a photoshoot this will normally exceed fifty (50) images. We cannot guarantee how many images there will be due to a number of variables including the willingness / participation of members of the customers party. We cannot guarantee which images will be included. We will aim to provide as many images as possible. If you are unsure of this option we recommend selecting the package which includes a viewing of the images.

■ Any information shared with West 70 Photography (including your contact information) will be kept strictly confidential and not shared with any third parties.

■ West 70 Photography shall not be liable for any amount over of the total fee paid by the client. Neither party shall be liable for indirect or consequential loss. This includes technical fault, theft or other matters out of the control of the photographer. In the unlikely event of total or part photographic failure, injury or sickness beyond the photographer’s control, the liability of the photographer and West 70 Photography shall be limited to a full refund of all monies paid. The client accepts responsibility for all attendees at their appointment and their actions – this includes extremes such as theft or damage to the photographer and their property. Physical or verbal abuse (actual or perceived) will result in immediate termination of coverage at the discretion of the attending photographer. West 70 Photography shall be entitled to retain all monies paid in such a circumstance. West 70 Photography maintains a safe work environment at all times and complies with all health and safety laws, directives and rules and regulations. Thus, we reserve the right to discontinue service in the event unsafe conditions arise. West 70 Photography has public liability insurance for all of its photographers which can be provided upon request.. 

■  Your images may be used by West 70 Photography for promotional use with the following conditions. As part of your booking we will ask for your permission to use images from your booking for promotional use. You have the right to decline this request. Declining promotional use will mean that West 70 Photography will not use any images from your event online or on any social media. Images may still be used for promotional purposes within our studio, but will not be used anywhere else. We are very careful and respectful of how and where any images are used. We would kindly request that images are allowed for promotional use whenever possible, as this helps our business grow. The client assigns and grants West 70 Photography and its representatives the irrevocable and unrestricted right to use and publish photographs of the client and their guests / event or in which the client may be included, for editorial, trade, advertising or any other purpose and in any manner and medium. The client hereby releases West 70 Photography and its representatives from all claims and liability relating to said photographs. It is agreed that West 70 Photography may display and use the photographs taken for, but are not limited to, advertising, display, website and internet promotion and any other use thought proper by West 70 Photography. We respect our customers right to privacy which means this can be opted out of as part of the booking (you will be asked about privacy options prior to your event, as standard).

■ The due performance of this contract is subject to alteration or cancellation due to a Force Majeure event. West 70 Photography will not be liable or responsible to the client, nor be deemed to have defaulted or breached this contract, for any failure or delay in fulfilling or performing any term of this contract when such failure or delay is caused by or results from acts beyond West 70 Photography’s control. This is including (but not limited to) the following force majeure events: (a) acts of god; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. 

■ Additional terms may be defined by West 70 Photography at any time.