Our Response to COVID-19 Coronavirus 2019


Below you will find our latest information about COVID-19 (Coronavirus 2019) and our plan and policy for dealing with this ever-changing situation, as it currently stands. This is provided for information purposes and is subject to change. All updates will be posted to this page. Please contact us if you have any questions.

We’d kindly request all customers . Telephone calls may take longer to receive a reply.

Updated 1st April 2021

 
 

Key Points
■ We’d ask that customers contact us via e-mail whenever possible. Telephone calls may take longer to receive a reply.
■ From 29th March 2021 weddings will begin to resume and restrictions will gradually ease over the following months.
■ We will be slightly delaying resuming studio photography work until after the government announcement in mid-May 2021. See below for more details.
■ In person appointments remain on hold for the short-term foreseeable future but we are offering video / phone meetings in their place.
 
 

Wedding Photography:
From March 29th 2021 wedding ceremonies (ceremony only, no receptions) will be permitted to take place for up to 6 people, under what is being called “step 1”. No earlier than 12th April 2021 (“step 2”) indoor weddings and 0utdoor receptions will be permitted for up to 15 people. No earlier than 17th May 2021 (“step 3”) indoor weddings and receptions will be permitted for up to 30 people. No earlier than 21st June 2021 (“step 4”) all limits on guest numbers at weddings will be removed (according to the government this is “subject to the outcome of the scientific Events Research Programme”). Full information released by the government can be viewed here.

■ Step 1 – 29th March 2021 – Wedding ceremonies for up to 6 people (no receptions) including the couple.
■ Step 2 – No earlier than 12th April 2021 – Indoor wedding ceremonies and outdoor receptions for up to 15 people including the couple.
■Step 3 – No earlier than 17th May 2021 – Indoor weddings and receptions for up to 30 people including the couple.
■ Step 4 – No earlier than 21st June 2021 – No further limits on attendees. Other measures may remain in place.
Note: these dates are the earliest these limits will be lifted and are subject to change.

Any working at the wedding will not count toward the guest numbers. Any questions surrounding what is permitted during your ceremony/reception this should be directed to your registrar office or your ceremony venue. Final decisions about what is permitted lay with your registrar and venue. Wedding customers should contact us to discuss, via e-mail whenever possible.

Any customers wanting to move their booking can rescheduled free of charge to any 2021 date. Customers wanting to reschedule to a date in 2022 may possibly face a small fee of £50 – this depends on when you originally booked us. Details below.

Rescheduling in 2021: Any wedding customer who wants to transfer their booking to a new 2021 date can do so free of charge. Your booking would simply be moved to the new date (providing it is available). We strongly encourage customers to check our availability before confirming a new date with their wedding venue as our 2021 availability is now quite limited, but we want to retain as many of our rescheduled bookings as possible. If your new date is already booked a refund will be offered, but we wish to avoid this whenever possible. Customers can change their booking by contacting us via e-mail (we require a written copy of any change of date request). 

Rescheduling to 2022: Customers who booked with us before October 2020 (for any date in the future) will have originally qualified for our older pricing. Our pricing was updated in October 2020 (by £50) to £399 for three hours coverage. Any customer on our ‘old’ pricing who are moving to a date in 2022 or beyond will be charged the increase of £50 to reflect the new pricing. Bookings that were made with us after October 2020 will already be on our newer pricing and therefore will not face any additional charges for moving dates to 2022. This helps keep our accounts organised, so that all bookings are on the same pricing for 2022 and beyond. Customers will face no other charges or fees for postponing a date, we will absorb any additional costs incurred. 

Whenever possible we are encouraging customers to keep their bookings with us and reschedule dates. We encourage customers to contact us via e-mail to discuss. We also recommend that you also refer to your wedding insurance for general advice.

 
 

Studio Photography:
Studio photography bookings continue to remain on hold for a little while longer. Non-essential retail (which we’re classified as) is permitted to resume from 12th April 2021 however we are delaying studio based work until after the governments announcement in mid-May. Due to the fact that our work requires multiple people, indoors, without the use of masks (to have their photographs taken) it requires special guidance from environmental health. After discussing with environmental health and with our customers we feel that re-opening in April would compromise the service we can offer in the studio too significantly to be able to offer a quality experience and service.

We hope that following the Government announcement in May 2021 (and after the review on face masks and social distancing) we may have a clearer idea of how we can re-open with a studio photography service that is more in line with what customers would expect. We know that studio portrait photography is considered a treat and we want our customers to be able to enjoy the experience with us. The overall experience for a visitor, as it currently stands, would be less than acceptable for something that should be about creating memories and enjoying yourself. We have taken into consideration feedback from customers and have decided to wait a few more weeks before making a decision, we feel this is the right thing to do so that we can re-open at a time when we may have more flexibility about what we can offer.

We’re encouraging customers who are interested in studio portrait sessions to contact us via e-mail () to register their interest. We can then contact you when bookings are open again. When studio work does resume, we will be strictly adhering all safety protocols and guidance. This includes keeping our own customer log for test and trace purposes.

Any gift vouchers sold during our closure will be dated so that the voucher is active for one full year from the first day we fully resume all studio work (including both studio photography pricing options) . This means if you wish to purchase a gift voucher, the voucher will be valid for 1 year from the date we can re-open and resume all services as normal within our studio.

If you have a gift voucher that is due to expire before our studio appointments re-open please contact us. This is very important. We will honour any gift vouchers that are affected by this studio closure provided the customer contacts us before the vouchers original expiry date (expiry date is written on all vouchers). We will e-mail confirmation of a voucher extension to any customer who contacts us before their vouchers original expiration date. Any voucher-holders that do not contact us before the original vouchers expiration will be deemed expired.

 
 

Overview:
We are closely monitoring the situation regarding COVID-19 and we’ll continue to take measures to ensure the health, safety and wellbeing of everyone around us including staff, customers and the public beyond. We do not want to put anyone at risk or put unnecessary burden on our fantastic NHS. We appreciate everyones patience and understanding during this fast-changing situation. We are working hard to adapt as the rules change. Customers should contact us if they test positive COVID-19 or display symptoms. We will always be reachable via e-mail

Our business is operating on a stripped down service but we continue to work full time. We are still working every day and can be reached via e-mail.

 
 

Contacting Us:
We are encouraging all customers to contact us via email (). We are prioritising e-mail contact as we can respond much faster. Telephone calls may take a couple of working days to receive a reply. We thank you for your patience. We are aiming to reply to most enquiries within 1-2 working days at most.

 
 

Meetings & Appointments:
All meetings / appointments are currently only offered by video call (Skype, FaceTime) or telephone for the foreseeable future. There will be no exceptions to this rule. Luckily our meetings are simply a chance to talk through plans, which can easily be done remotely. We will continue to offer video and phone calls as restrictions begin to (hopefully) lift, to allow us to be available for all of our bookings. Please contact us to arrange your appointment.

 
 

Tuesday Drop-In Hours:
Our Tuesday afternoon drop-in hours are on hold for the short term foreseeable future. We will announce once Tuesday afternoon drop-in hours resume. Our studio layout makes it difficult to work together with guests while keeping apart. We can still be contacted via e-mail and telephone (contact us) and we will get back to you as soon as possible. We are happy to also offer video and telephone meetings if you wish to discuss anything with us.

 
 

Print Orders:
Online orders for prints have now resumed. It may a little longer than usual for your order to arrive due to our printer resuming a limited service. Customers can place orders via their online gallery (or contact us) and they will be dispatched to you as soon as possible. All orders will be posted, we are not currently offering a “collect in person” service. Customers who wish to collect in person are advised to hold off on ordering.

 
 

On A Personal Note:
We have been incredibly touched by the support and kindness shown to us by our customers. We appreciate our customers patience and understanding which has not gone unnoticed. We’re thankful to everyone who continues to support our business and we assure you we’re working hard to make sure things run as smoothly as possible. Although this situation is uncharted territory and constantly changing, it’s affirming to see kindness and understanding being shown to one another. 

 
 

We welcome any questions you may have (please contact us) and we advise checking back here for regular updates.

For general information about COVID-19 we recommend visiting Public Health England.