Our Response to COVID-19 Coronavirus 2019


We’ve created this page to provide one dedicated page for our latest information about COVID-19 (CoronaVirus 2019) and our process for dealing with the ever-changing situation. Below is an outline of our plan and policy, as it currently stands. This is provided for information purposes and is in no way intended to cause any concern. Please contact us if you have any questions. Important updates will also be posted on social media (Facebook, Twitter, Instagram).

The situation and advice regarding COVID-19 is changing rapidly, therefore we recommend returning here for the latest information regarding our business policy and operations.

Due to a higher than normal level of enquiries we’d kindly request all customers contact us via e-mail (info@west70.co.uk). Telephone calls are more difficult for us to handle while working remotely and may face longer delays in replies.

Updated 26th March 2020, 12.30pm.

 
 

Overview:
We are closely monitoring updates from the Public Health England regarding COVID-19. We will continue to take measures to ensure the health, safety and wellbeing of everyone around us including staff, customers and the public beyond. We also do not want to put anyone at risk or put any unnecessary burden on our wonderful NHS which is already stretched. 

We have (and continue to operate) a very high standard of hygiene to combat the virus. We are considerate to the fact we work around a large number of people of various age ranges and health levels. This means we are taking advanced steps and being incredibly overly cautious purposely for the wellbeing of everyone. 

There is a lot of uncertainty at the moment and we cannot provide any confirmation of how long this guidance may last so we have to take some pre-emptive, difficult measures to help provide some clarity. We’re also working hard every day and trying to adapt to the guidance as it becomes available, we appreciate everyones patience and understanding during this ever-changing situation.

We would ask our customers to communicate with us should they find themselves with COVID-19 or display symptoms if it will impact your booking with us. You can contact us here. If we find ourselves in a position where we have been in contact with someone with the virus and/or feel unwell with symptoms we will of course “self isolate” (as per Public Health England advice) and make suitable arrangements for any bookings affected by this. We will always be reachable via e-mail.

We are lucky that our business can continue to operate somewhat remotely. This means we can still respond to e-mails and carry on with our work remotely with minimal disruption. Our business continues to operate, even with these precautions in place. 

 
 

Key Points
■ All customers can delay and reschedule a booking with us without facing any additional costs.
■ Wedding photography bookings before 1st July 2020 have been contacted advising them to reschedule to a new date. 
■ New wedding photography bookings are temporarily being put on hold for the short-term foreseeable future, so that we can accommodate customers already booked with us who have to change their date.
■ We’d politely request that customers contact us via e-mail whenever possible (due to a higher than normal level of enquiries) . Telephone calls are more difficult for us to handle while working remotely and may face longer delays in replies.
■ All studio photography bookings are temporarily on hold for the foreseeable future. 
■ Tuesday afternoon opening hours for drop-in appointments are temporarily on hold for the foreseeable future. 
■ Any online orders received for prints etc will be put on hold for the short-term foreseeable future. Orders can be placed, but will not be processed until our printer re-opens (we cannot advise on when this will be).

 
 

Wedding Photography:
Wedding bookings that are due to take place before 1st July 2020 have been contacted and encouraged to postpone their event to a later date. We believe it is not safe for these upcoming weddings to proceed, even those events dated beyond the “end” of the governments initial emergency measures. We recommend looking at new dates in 2021.

Any of our wedding customers who wish to delay or transfer their booking to a new later date can do so free of charge. Your booking would simply be transferred to the new date (providing it is available). We encourage customers to provide us with a variety of date choices whenever possible, before confirming with their venue (if they are keen for Adam to photograph their wedding, specifically).

If the new date is already booked by another customer we can still fulfil the booking with another skilled photographer whenever possible. Due to high demand for new dates we are finding that our replacement photographers are also all in a similar situation with their own small business and their bookings / dates being moved and their availability being uncertain. We encourage our customers to e-mail us with potential new dates and we can confirm availability. We’ll confirm replacement photographers as soon as possible, but they are temporarily not guaranteed until diaries and bookings begin to level out.

Customers can change their booking by contacting us via e-mail (we require a written copy of any change of date request). 

Our current “cut off” date for recommending clients postpone their event is 1st July 2020 however this date could be extended and will be reviewed by us based on government advice as it becomes available. 

We encourage any wedding photography customers to keep us informed of any changes in circumstance to their booking. This includes contacting us as soon as possible if their booking alters for any reason – including cancellation of the event or if they should unfortunately find themselves with COVID-19 or display symptoms.

As of 23rd March 2020 we are putting a temporary hold on taking any new wedding photography bookings. We classify this as any customer who has not yet completed the booking process. We’re doing this so we can accommodate our currently booked customers and give them priority to new dates without overfilling our diary or having diary clashes. We will announce here and via social media once bookings re-open.

We also recommend that you also refer to your wedding insurance for general advice. We’re here to help and you can always contact us.

 
 

Studio Photography:
From 17th March 2020 we are not taking any new studio-based photography bookings for the short term foreseeable future. We will announce here and via social media once bookings re-open. We have now contacted all studio photography customers who had bookings in the diary in 2020 and postponed their appointments to avoid any uncertainty.

If you have a gift voucher that is due to expire before our studio appointments re-open please contact us. We will honour gift vouchers that are affected by this studio closure provided the customer contacts us before the vouchers original expiry date.

At our studio we take heightened precautionary hygiene measures. This includes requiring any visitor to make use of the hand sanitiser and hand wash available upon arrival and exit. We also clean all communal arenas between every appointment, including use of antibacterial wipes and spray. We also clean screens and devices between every appointment. This will continue. 

 
 

Meetings & Appointments:
Any meetings / appointments will be offered by video call (Skype, FaceTime) or telephone for the foreseeable future. Please contact us to arrange.

 
 

Tuesday Drop-In Hours:
Our Tuesday afternoon drop-in hours will be put on hold from 17th March 2020 for the foreseeable future. Signage is  on display in our studio advising of this and we will make posts on social media periodically. We will announce here and via social media once Tuesday afternoon drop-in hours resume. We can still be contacted via e-mail and telephone (contact us) and we will get back to you as soon as possible.

 
 

Print Orders:
Print orders can still be placed with us, but will be put on hold and not placed with our printers for the short-term foreseeable future. We are unable to advise how long this delay will currently last. Our printer is currently closed due to social distancing rules. Please check back here for news of when print orders are re-open again. Once re-open, all print orders will be posted, we are not currently offering a “collect in person” service. Customers who wish to collect in person are advised to hold off on ordering until rules on “non-essential” contact are eased. 

 
 

On A Personal Note:
We have been incredibly touched by the outpouring of support and kindness shown to us by our customers. We do not take this for granted. We appreciate that these are very uncertain times and the patience, understanding and support has not gone unnoticed. We’re thankful to everyone who continues to support our business and we assure you we’re working hard to make sure things run as smoothly as possible. Although this situation is somewhat uncharted territory, and changing rapidly, it’s affirming to see kindness and understanding being shown to one another. Thank you for this.

 
 

We welcome any questions you may have (please contact us) and we advise checking back here for regular updates.

For general information about COVID-19 we recommend visiting Public Health England.