Our Response to COVID-19


Below you will find our our policy for dealing with the COVID-19 situation. This information is subject to change. All updates will be posted to this page. Please contact us if you have any questions.

We will continue to take precautionary measures to ensure the health, safety and wellbeing of everyone around us including staff and customers and the wider public beyond. We do not want to put anyone at risk or put unnecessary burden on our fantastic NHS. We appreciate everyones patience and understanding during this time.

Customers should contact us if they test positive COVID-19 or display symptoms. For general information about COVID-19 we recommend visiting Public Health England

Updated October 2021

 

 
 

Key Points
■ Weddings have resumed with restrictions on events easing.
■ Studio portrait photography resumed on 13th September 2021 with a new booking system launching.
■ We will continue to use masks and keep a respectful distance at all appointments / bookings. You can read full guidelines for studio based appointments here.
■ We are carrying out lateral flow tests to check for COVID-19.

 
 

Wedding Photography:
From 19th July 2021 restrictions on social distancing, face masks, dancing, seating and so on were lifted meaning that weddings can resume ‘as normal’. We recommend speaking to your wedding venue directly for more details as requirements will vary. Any questions surrounding what is permitted should be directed to your registrar office or your ceremony venue. Final decisions about what is permitted lay with your registrar and venue and we will have to comply with these rules.

We will continue to use a face mask covering for all upcoming weddings events, including those beyond 19th July 2021 when restrictions on face masks were lifted. Due to the volume of wedding events we photograph this is a small courtesy we will keep in place for everyone’s benefit as we are working around a large number of people. It will also allow us the best possible chance to continue working, uninterrupted, for all bookings that may have already been delayed multiple times. We are happy to take this extra precautionary measure for everyones wellbeing. We will also continue to keep a respectful distance from guests etc and will be carrying out regular weekly testing. This is also done to keep us compliant with our public liability insurance.

Any customers wanting to move their booking can rescheduled free of charge to any 2021 date. Customers wanting to reschedule to a date in 2022 may possibly face a small fee of £50 – this depends on when you originally booked us. Details below. Customers can change their booking by contacting us via e-mail (we require a written copy of any change of date request). 

Rescheduling to 2022: Customers who booked with us before October 2020 (for any date in the future) will have originally qualified for our older pricing. Our pricing was updated in October 2020 (by £50) to £399 for three hours coverage. Any customer on our ‘old’ pricing who are moving to a date in 2022 or beyond will be charged the increase of £50 to reflect the new pricing. Bookings that were made with us after October 2020 will already be on our newer pricing and therefore will not face any additional charges for moving dates to 2022. This helps keep our accounts organised, so that all bookings are on the same pricing for 2022 and beyond. Customers will face no other charges or fees for postponing a date, we will absorb any additional costs incurred. 

We encourage customers to contact us via e-mail to discuss.

 
 

Studio Photography:
Studio photography work resumed on 13th September 2021. As we are a small business with limited staff we are having to take additional precautions to avoid having to self isolate etc, so that we can continue to work uninterrupted on bookings. This means we are keeping some safety measures in place for all studio based appointments (this includes photoshoot appointments, studio hire and in-person meetings) which you can read about here.

We will continue to require the use of face masks (unless exempt) and hand sanitiser for all visitors to our studio. Face masks can only be removed in our studio if you are being photographed – they must remain on at all other times. We will also keep a respectful distance apart and the studio will be well ventilated with windows and doors open throughout all appointments. These rules will remain in place for everyone’s safety and wellbeing. For those who do not wish to wear a face mask we’d invite you to book at a later date. We will continue to review these guidelines as the situation changes, but for the time being, as unfortunately COVID-19 is very much still a problem, these measures will remain in place.

Please read our full policy on our temporary COVID measures relating to studio photography and in-person appointments at our studio here.

You can also now book your appointment for studio portraits etc instantly online.

 
 

Gift Vouchers:
Any gift vouchers sold during our closure will be dated so that the voucher is active for one full year from the first day we resume all studio work. Any gift vouchers sold during our studios closure will be valid from 13th September 2020 for 1 full year (until 13th September 2022).

We will honour any gift vouchers that are affected by our studios closure provided the customer contact us before the vouchers original expiry date (expiry date is written on all vouchers). We will e-mail confirmation of a voucher extension to any customer who contacts us before their vouchers original expiration date. If you do not contact us before the original expiry date, your voucher will be deemed expired.

 
 

Lateral Flow Testing & Our Process:
We are taking tests currently once a week to test for symptoms of COVID-19 by using the lateral flow testing kits provided by the NHS. Our results are then logged and shared with the NHS. Furthermore, we are limiting our contact with others so we can be sure we’re available for bookings that are proceeding. In addition to this we have a risk assessment in place to outline our process (available upon request).

 
 

Meetings & Appointments:
We continue to recommend that any meetings take place remotely by video (Zoom, FaceTime, Skype) or telephone call for the short-term foreseeable future. Luckily our meetings are simply a chance to talk through plans, which can easily be done remotely. Due to the popularity of these remote meeting options we will continue to offer phone/video appointments going forward to all customers. Please contact us to arrange your appointment. In-person meetings will be available from 13th September 2021 however our studio rules regarding face coverings and social distancing should be followed. 

 
 

Tuesday Drop-In Hours:
Before we closed for the pandemic in March 2020 we opened on Tuesday afternoon for drop-in enquiries. We will not be resuming this service going forward and will fully be ‘appointment only’. In it’s place we have launched a new booking system to allow all customers the ability to instantly book appointments (of all types) via our website. We can also always be contacted via e-mail and telephone (contact us) and we will get back to you as soon as possible. 

 
 

Print Orders:
Online orders for prints have now resumed. Customers can place orders via their online gallery (or contact us) and they will be dispatched to you as soon as possible. Collection in person is currently available only for large orders / canvas print orders. All other orders will be posted. Print orders may take in excess of 14 working days to arrive with us at the moment.

 
 

On A Personal Note:
We have been incredibly touched by the support and kindness shown to us by our customers. We appreciate our customers patience and understanding. We’re thankful to everyone who continues to support our business and we assure you we’re working hard to make sure things run as smoothly as possible. Although this situation is uncharted territory and constantly changing, it’s affirming to see kindness and understanding being shown to one another. 

 
 

We welcome any questions you may have (please contact us) and we advise checking back here for regular updates.