Our Response to COVID-19 Coronavirus 2019


Below you will find our latest information about COVID-19 (Coronavirus 2019) and our process for dealing with the ever-changing situation. Below is an outline of our plan and policy, as it currently stands. This is provided for information purposes and is subject to change. All updates will be posted to this page. Please contact us if you have any questions.

We’d kindly request all customers . Telephone calls will temporarily face a longer delay in replying.

Updated 9th September 2020.

 
 

Overview:
We are closely monitoring the situation regarding COVID-19. We will continue to take measures to ensure the health, safety and wellbeing of everyone around us including staff, customers and the public beyond. We do not want to put anyone at risk or put unnecessary burden on our fantastic NHS. We appreciate everyones patience and understanding during this ever-changing situation. We would ask customers to communicate with us should they find themselves with COVID-19 or display symptoms. You can contact us via e-mail. If we find ourselves with symptoms we will of course self isolate in line with current guidance and contact anyone impacted. We will always be reachable via e-mail

Our business continues to operate on a stripped down remote service. Even though our studio may be closed we are working every day and can still be reached via e-mail.

 
 

Key Points

■ We’d politely request that customers contact us via e-mail whenever possible. Telephone calls will face longer delays of up to 5 working days to be returned.
■ Customers can reschedule a booking with us without facing any additional costs.
■ Wedding receptions can legally resume in a very limited capacity from 15th August 2020, with restrictions. Customers wishing to proceed with their 2020 wedding are advised to contact their wedding venue. See below for more details.
■ Studio photography bookings are still on hold due to government advice regarding shops and the use of face coverings. See below for more details. 
■ Tuesday afternoon opening hours for drop-in appointments remain on hold.
■ Online orders have resumed, but with a slightly delayed service.

 
 

Wedding Photography:
From 15th August 2020 wedding ceremonies and a reception for up to 30 guests can go ahead, with restrictions, in England. Read the full government guidance on ceremonies here. Read the full government guidelines on receptions here. Weddings are exempt from the new ban on social gatherings of more than 6 people in England (enforced from 14th September) (more information).

This is provided your venue can safely accommodate this number of guests with social distancing in place. 30 guests is the maximum number of guests allowed. The number includes the couple, the 2x registrars for the ceremony and any staff who are not employed by the venue (photographer, for example). Contact your venue to find out how this may affect your booking as each venue will have a different number of guests it can accommodate with social distancing.

There are strict guidelines which must be followed for any ceremonies going ahead from 15th August onwards. We have completed a risk assessment guideline which will be sent to all customers impacted.

Any of our wedding customers who want to transfer their booking to a new date can do so free of charge. Your booking would simply be moved to the new date (providing it is available). We encourage customers to check our availability before confirming a new date with their wedding venue. If your new date is already booked by another customer a refund will be offered. Customers can change their booking by contacting us via e-mail (we require a written copy of any change of date request). 

Due to the nature of weddings (large gatherings of people in close proximity in an enclosed space for a prolonged time) we will use an abundance of caution to minimise exposure, risk and spread.

We also recommend that you also refer to your wedding insurance for general advice. We’re here to help and you can always contact us.

 
 

Studio Photography:
Studio photography bookings are unfortunately still on hold due to updates to government advice regarding shops and the use of face coverings. 

Our local council public health department confirmed that our business is classified as retail, and therefore face coverings are required for all visitors. We fully support the wearing of face coverings, for everyone’s safety, but this rule does unfortunately mean studio photography work at this time isn’t feasible. Visitors to our studio must wear a face covering for the entire duration of their visit – something customers wouldn’t want to do if they’re having their photograph taken, understandably. Due to this, we have made the very difficult decision to not resume studio photography work at this time, for everyones safety and wellbeing.

We’re encouraging customers who are interested in studio portrait sessions to contact us via e-mail () to register their interest. We can then contact you when bookings are open again. We cannot yet advise when this will be, but please do register your interest.

When studio work does resume, initially we will only offer the “all images” option for £249 (see our pricing here). We will provide all of the images to you digitally, to use however you like, so there’s no need for a viewing and it’s “contact free”. This will temporarily be the only option available. We are currently unable to offer in-person viewings at our studio in line with government guidance. This means our option that includes an in-person viewing to pick images cannot resume just yet. If you’d like to know when this option is available again please contact us. The number of guests we can accommodate may also temporarily be restricted to lower group numbers (but this will be confirmed based on guidance at the time of our re-opening).

If you have a gift voucher that is due to expire before our studio appointments re-open please contact us. We will honour gift vouchers that are affected by this studio closure provided the customer contacts us before the vouchers original expiry date.

 
 

Contacting Us:
We are encouraging all customers to contact us currently via email (). As we are continuing to work remotely, telephone calls are temporarily harder for us to deal with (and require us being in our studio to call you back). Telephone calls may take up to 5 working days to receive a reply therefore we highly encourage e-mailing us, as we can respond much faster. If you do call, we appreciate your patience.

 
 

Meetings & Appointments:
All meetings / appointments are currently only offered by video call (Skype, FaceTime) or telephone for the foreseeable future. There will be no exceptions to this rule. Luckily our meetings are simply a chance to talk through plans, which can easily be done remotely. We are limiting our exposure to other people (both personally and professionally) so that we can be confident we are able to safely work with customer bookings that are proceeding in the immediate future. Please contact us to arrange your appointment.

 
 

Tuesday Drop-In Hours:
Our Tuesday afternoon drop-in hours are on hold for the foreseeable future. Signage is on display in our studio advising of this. We will announce once Tuesday afternoon drop-in hours resume. Our studio layout makes it difficult to work together with guests while keeping apart. This means we regretfully anticipate our drop-in hours will be one of the last services to resume. 

We can still be contacted via e-mail and telephone (contact us) and we will get back to you as soon as possible.

 
 

Print Orders:
Online orders for prints have now resumed. It may take up to 28 days for your order to arrive to you, due to our printer resuming a limited service. Customers can place orders via their online gallery (or contact us) and they will be dispatched to you as soon as possible. All orders will be posted, we are not currently offering a “collect in person” service. Customers who wish to collect in person are advised to hold off on ordering. Canvas orders have not yet resumed.

 
 

On A Personal Note:
We have been incredibly touched by the support and kindness shown to us by our customers. We appreciate that these are very uncertain times and customers patience and understanding has not gone unnoticed. We’re thankful to everyone who continues to support our business and we assure you we’re working hard to make sure things run as smoothly as possible. Although this situation is uncharted territory and constantly changing, it’s affirming to see kindness and understanding being shown to one another. We also appreciate everyone’s patience while we figure out this ever-changing situation.

 
 

We welcome any questions you may have (please contact us) and we advise checking back here for regular updates.

For general information about COVID-19 we recommend visiting Public Health England.