Our Response to COVID-19 Coronavirus 2019


Below you will find our latest information about COVID-19 (Coronavirus 2019) and our plan and policy for dealing with this ever-changing situation, as it currently stands. This is provided for information purposes and is subject to change. All updates will be posted to this page. Please contact us if you have any questions.

We’d kindly request all customers . Telephone calls may take longer to receive a reply.

Updated 27th February 2021

 
 

Overview:
We are closely monitoring the situation regarding COVID-19 and we’ll continue to take measures to ensure the health, safety and wellbeing of everyone around us including staff, customers and the public beyond. We do not want to put anyone at risk or put unnecessary burden on our fantastic NHS. We appreciate everyones patience and understanding during this ever-changing situation. We are working hard to adapt as the rules change. Customers should contact us if they test positive COVID-19 or display symptoms. We will always be reachable via e-mail

Our business is operating on a stripped down service but we continue to work full time. Even though our studio may be temporarily closed for appointments we are still working every day and can be reached via e-mail.

 
 

Key Points

■ We’d ask that customers contact us via e-mail whenever possible. Telephone calls may take longer to receive a reply.
■ From 29th March 2021 weddings will be able to resume, in a limited way, and restrictions will gradually ease over a number of months based on conditions improving.
■ Studio photography work is still on hold for the short-term foreseeable future. See below for more details.
■ Tuesday afternoon opening hours for drop-in appointments remain on hold for the short-term foreseeable future.
■ Online orders have resumed, but with a slightly delayed service.

 
 

Wedding Photography:
From March 29th 2021 wedding ceremonies (ceremony only, no receptions) will be permitted to take place for up to 6 people, under what is being called “step 1”. No earlier than 12th April 2021 (“step 2”) weddings and receptions will be permitted for up to 15 people. No earlier than 17th May 2021 (“step 3”) weddings and receptions will be permitted for up to 30 people. No earlier than 21st June 2021 (“step 4”) all limits on guest numbers at weddings will be removed (according to the government this is “subject to the outcome of the scientific Events Research Programme”). Full information released by the government can be viewed here.

In Summary:
Step 1 – 29th March 2021 – Wedding ceremonies for up to 6 people (no receptions) including the couple.
Step 2 – No earlier than 12th April 2021 – Weddings and receptions for up to 15 people including the couple.
Step 3 – No earlier than 17th May 2021 – Weddings and receptions for up to 30 people including the couple.
Step 4 – No earlier than 21st June 2021 – No further limits on attendees but other measures may still be in place.
Note: these dates are the earliest these limits will be lifted and are conditional.

Any working at the wedding will not count toward the guest numbers. Any questions surrounding what is permitted during your ceremony/reception this should be directed to your registrar office or your ceremony venue. We can offer advice, but final decisions about what is permitted lay with your registrar and venue. 

Wedding customers should contact us to discuss, via e-mail whenever possible.

Any customers wanting to move their booking can rescheduled free of charge to any 2021 date. Customers wanting to reschedule to a date in 2022 may possibly face a small fee of £50 – this depends on when you originally booked us. Details below.

Rescheduling in 2021: Any wedding customer who wants to transfer their booking to a new 2021 date can do so free of charge. Your booking would simply be moved to the new date (providing it is available). We strongly encourage customers to check our availability before confirming a new date with their wedding venue as our 2021 availability is now quite limited, but we want to retain as many of our rescheduled bookings as possible. If your new date is already booked a refund will be offered, but we wish to avoid this whenever possible. Customers can change their booking by contacting us via e-mail (we require a written copy of any change of date request). 

Rescheduling to 2022: Customers who booked with us before October 2020 (for any date in the future) will have originally qualified for our older pricing. Our pricing was updated in October 2020 (by £50) to £399 for three hours coverage. Any customer on our ‘old’ pricing who are moving to a date in 2022 or beyond will be charged the increase of £50 to reflect the new pricing. Bookings that were made with us after October 2020 will already be on our newer pricing and therefore will not face any additional charges for moving dates to 2022. This helps keep our accounts organised, so that all bookings are on the same pricing for 2022 and beyond. Customers will face no other charges or fees for postponing a date, we will absorb any additional costs incurred. 

Whenever possible we are encouraging customers to keep their bookings with us and reschedule dates. We encourage customers to contact us via e-mail to discuss.

We also recommend that you also refer to your wedding insurance for general advice. We’re here to help and you can always contact us to discuss options.

 
 

Studio Photography:
Studio photography bookings continue to remain on hold for the time being. Non-essential retail (which we’re classified as) is permitted to resume from 12th April 2021 however as with the previous lockdowns, we will need an exemption from the public health department to re-open. Due to the fact that our work requires multiple people, indoors, without the use of masks (to have their photographs taken) this requires special guidance from the council. We will confirm our re-opening when this has been granted and it is both safe and feasible for studio work to steadily resume.

We’re encouraging customers who are interested in studio portrait sessions to contact us via e-mail () to register their interest. We can then contact you when bookings are open again. 

When studio work does resume, we will be strictly adhering all safety protocols and guidance. This includes keeping our own customer log for test and trace purposes.

Initially on resuming studio work we will only offer the “all images” option for £249 (see our pricing here). We will provide all of the images to you digitally, to use however you like, so there’s no need for an in-person viewing and it’s all “contact free”. This will temporarily be the only option available on initially re-opening. The number of guests we can accommodate will also temporarily be restricted to lower group numbers (but this will be confirmed based on guidance at the time of our re-opening). The other option of a photoshoot plus a viewing of images (see our pricing here) will be resumed at a later date when viewings in person are permitted.

Any gift vouchers sold during our closure will be dated so that the voucher is active for one full year from the first day we fully resume all studio work (including both studio photography pricing options) . This means if you wish to purchase a gift voucher, the voucher will be valid for 1 year from the date we can re-open and resume all services as normal within our studio.

If you have a gift voucher that is due to expire before our studio appointments re-open please contact us. This is very important. We will honour any gift vouchers that are affected by this studio closure provided the customer contacts us before the vouchers original expiry date (expiry date is written on all vouchers). We will e-mail confirmation of a voucher extension to any customer who contacts us before their vouchers original expiration date. Any voucher-holders that do not contact us before the original vouchers expiration will be deemed expired.

 
 

Contacting Us:
We are encouraging all customers to contact us via email (). We are prioritising e-mail contact as we can respond much faster. Telephone calls may take a couple of working days to receive a reply. We thank you for your patience. We are aiming to reply to most enquiries within 1-2 working days at most.

 
 

Meetings & Appointments:
All meetings / appointments are currently only offered by video call (Skype, FaceTime) or telephone for the foreseeable future. There will be no exceptions to this rule. Luckily our meetings are simply a chance to talk through plans, which can easily be done remotely. We are limiting our exposure to other people (both personally and professionally) so that we can be confident we are able to safely undertake bookings that are proceeding in the immediate future. Please contact us to arrange your appointment.

 
 

Tuesday Drop-In Hours:
Our Tuesday afternoon drop-in hours are on hold for the short term foreseeable future. We will announce once Tuesday afternoon drop-in hours resume. Our studio layout makes it difficult to work together with guests while keeping apart. This means we regretfully anticipate our drop-in hours will be one of the last services to resume but we can still be contacted via e-mail and telephone (contact us) and we will get back to you as soon as possible. We are happy to also offer video and telephone meetings if you wish to discuss anything with us.

 
 

Print Orders:
Online orders for prints have now resumed. It may a little longer than usual for your order to arrive (up to 28 days during busy periods) due to our printer resuming a limited service with lower staff numbers. Customers can place orders via their online gallery (or contact us) and they will be dispatched to you as soon as possible. All orders will be posted, we are not currently offering a “collect in person” service. Customers who wish to collect in person are advised to hold off on ordering. Canvas orders have not yet resumed.

 
 

On A Personal Note:
We have been incredibly touched by the support and kindness shown to us by our customers. We appreciate our customers patience and understanding which has not gone unnoticed. We’re thankful to everyone who continues to support our business and we assure you we’re working hard to make sure things run as smoothly as possible. Although this situation is uncharted territory and constantly changing, it’s affirming to see kindness and understanding being shown to one another. 

 
 

We welcome any questions you may have (please contact us) and we advise checking back here for regular updates.

For general information about COVID-19 we recommend visiting Public Health England.